Terms of use

General Terms and Conditions of Purchase These General Terms and Conditions of Purchase regulate the use of the website https://www.nuvolas.eu/. These conditions govern the contractual relationship between the user and our web portal together with the company Secret Spot S.L.U. All purchases are governed by the conditions in force at the time the order is placed. Therefore, once the order has been completed, it is understood that the User and/or Client accepts our conditions without reservation. Product The products marketed and displayed on the website https://www.nuvolas.eu/ are exclusive to the brand itself or its suppliers. These items are representative of the nuvolas collections and those of the different suppliers. The availability of these items will vary depending on the stock volume in our warehouses, distributors, and/or specific points of sale. Any modification in color, design, or style of any product may be made without prior notice, as well as its cancellation or discontinuation. Orders nuvolas makes the following option available for placing an order: Our online web portal at https://www.nuvolas.eu/. Prices The prices of the products indicated on this website are detailed for each item and include VAT (Value Added Tax). Payments The payment system for purchases made through https://www.nuvolas.eu/ is exclusively by Visa or Mastercard credit card, PayPal, and Stripe. No other payment methods will be accepted other than those shown in the checkout process form. In the event of an improper charge, you must inform our customer service department as soon as possible by email or by phone so that the necessary steps can be taken to resolve the issue. Card issuers or payment service providers may adopt anti-fraud measures or security policies, for which nuvolas is not responsible. Shipping The delivery time for each purchase will be a maximum of 15 calendar days from the moment the purchase is made, depending on availability and shipping destination. Shipments are made free of charge only to mainland Spain; for other destinations, please inquire. Orders will be shipped to the address indicated in the purchase form. To avoid confusion, delays, and loss of orders, it is important to correctly indicate the address: type of street, street name, number, floor, stairway, postal code, city, and telephone number. If requesting delivery to a workplace or any other address, the name of the establishment or premises and the name of the contact person must be indicated. nuvolas undertakes to meet delivery times as far as possible; however, it is not responsible for delays or loss of packages caused by persons or agents external to Secret Spot S.L.U., the transport company, the customer, or due to force majeure. It is important to check that the received package corresponds to the order placed. The customer must verify that the characteristics of the delivered order match the purchase made.