Returns Policy

Nuvola® grants a period of 14 calendar days from the time the product was purchased for exchanges and returns. The product must be in the same condition in which it was sent, unused and in its original packaging.

Customers may exercise their right of withdrawal for all purchases made, regardless of the number and amount, as long as they notify this withdrawal within the legal period of 14 calendar days. The Customer must deliver the product to our address, Carrer de la Masia Nova, 19, Vilanova i la Geltrú, 08800, Barcelona, Spain. Using the return label inside the box.

Once the package has been received and the return has been accepted, the refund of the order amount will be made within 15 working days. Any refund will be automatically issued in the same way the payment was made.

If the order is cancelled after the purchase has been completed, it may be cancelled without charge or reason, provided that the order is still at our premises and therefore has not yet been dispatched.

To cancel an order you must contact us, via our e-mail address: hola@nuvolas.eu, or by calling (+34) 936 644 209, within 24 hours of placing the order. If the order has already left our warehouse, the customer must wait for it to be delivered and proceed to return the order.

Nuvola® offers the guarantee established in Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

If you have any questions, queries, suggestions or complaints about the online shop, Nuvola® offers you our Customer Service Department.

Telephone: +34 936 644 209

E-mail: hola@nuvolas.eu

Nuvola® reserves the right to modify in whole or in part, at any time and without prior notice, these General Conditions of Purchase. Any modification will come into effect from the time of its publication on the website www.nuvolas.eu, and therefore will not affect those Clients and/or Users who have made their purchase prior to said update. Once published, the General Terms and Conditions of Purchase established on said web portal shall apply.

Compliance by Nuvola® with the General Conditions, in whole or in part, will be interrupted in the event of force majeure, by an act of God, or by the definition of the Spanish courts which prevents the execution of these conditions. These General Conditions of Purchase are governed by Spanish law.